Reporter near future investigates discovery, increase of demand further as the market, of together with new material, new technology introduce ceaselessly, furniture consumes market dimensions to grow backside increasingly is secret worry hides however: Relevant system is not perfect, elephant of industry civil strife is fascicular, the it may be said when consumer is buying furniture " step by step Jing heart " .
Hypostatic inn sale sits the price since the ground calculates plank price difference more thousands of
Just the graduation, Pu Zhiming that settles down in Shanghai (alias) , house of a clothbound was bought in Shanghai with a large sum of money that give in the home.
Because just gave a school gate, xiaopu knows nothing about to decorating an industry, "Soft outfit, furniture is chosen with respect to old brand of manage to make do. Look at that time ' Suofeiya chest ' it is to appear on the market company, advertisement spreads all over each earth iron to stand, stem from the consideration that trusts old brand, I entered the sales promotion activity that they conducted in Shanghai on January 16. I value to move door chest, the sale says with me at that time, this plank is special offer 799 yuan / square metre. And the price of chest is calculate according to umbriferous area: Buy the door to send ark namely, chest total prices takes the price with 799 yuan of earning according to the area of the door is in one's hand valence, embedded drawer, partition. As a result my fine long hair issued deposit forthwith 1000 yuan. As a result my fine long hair issued deposit forthwith 1000 yuan..
After the event discovers Dan Xiaopu, the sale shift that this just is Suofeiya just, oneself are complete by " flicker " . "After making deposit, my parents comes from Shandong native place help me custom-built chest. The red star that we went to to be located in road of true north of area of Shanghai general Tuo to go up is beautiful triumphant dragon alls alone inn discusses Feiyamen design program. We still valued a bookcase at that time, plan to be in their home custom-built bookcase and chest. Result, the sale sits the price since the ground, say 899 yuan to chest plank is / square metre, it is at that time my mishear. Although I am very rusty at that time, but to avoid a trouble, we accepted every square metre with respect to ground of submit to humiliation 899 yuan price, numerate of result total prices, the planar area of the door is the chest of 3 square metre only, total prices is as high as 6800 unexpectedly multivariate, drawer, shake handshandle, damp, hinge should increase fund additionally, every expenditure all needs hundreds yuan. Then I am sold questioningly again, be to buy the door to send ark? As a result the sale expresses, ' our fittings calculates fund additionally. We hit otherwise so much advertisement, how to make a cost. ' "
The Suofeiya that the reporter offers according to Pu Zhiming quotation, the board that uses place calculated discovery: In the 18 millimeter that bookcase place uses and the plank of 25 millimeter, almost " coincidence " the ground grew 10 reach 30 centimeters, even without foundation increases some board, price difference is as high as thousands of yuan. The reporter enquires Suofeiya at this point staff member, this personnel expresses " busy answer gives after be over " , but up to distribute news dispatches, the reporter did not obtain clear answer.
Nearly 3 months after the net orders the sheet below furniture not within the foreseeable future still mail message is devoid
Hypostatic inn does not rely on chart, is the net bought don't have " hole " ? In electronic business affairs arisen today, the net buys furniture to become broad consumer to purchase way newly. However, furniture product process is bought in the net in, the problem that encounter also is varied.
Last year " double 11 " , " double 12 " wait for a net to buy a part, sale of a day broke through numerous furniture brand ten million yuan close greatly. However, in breathtaking outstanding achievement backside, a lot of problem such as breakdown of defer of product quality, deliver goods, installation, after service also subsequently and come. "Double 11 " afterwards, refund be exposinged to the sun leads company of a few furniture to go tall continuously, the refund rate of individual business close a week is as high as 30% above actually.
Shanghai citizen Mr Li last year " double 12 " during in day cat store some brand furniture chose 3 furniture -- ark of tea table, mensal, TV. "Acceptance of day cat inn pays at that time 30 deliver goods in a few days, the result went fast 3 months, still mail message is devoid. I for many times as small as net inn 2 bargaining, as a result they always reply to still had been done not have. " Mr Li urges for many times not if really, "So old brand, why Where is inobservant acceptance? " but under, mr Li is forced to call to be complained to the group, customer service expresses after inquiring order state, "A person operating from within in coordination with outside forces of 10 days should have made tea table and TV cabinet, but table and eat chair do not have material, do not have schedule at present. If cannot wait really,can return money. " Mr Li that is about to move new residence is about to cry without the tear: "Know early such, I can order other trademark, see you namely old brand, heavy acceptance, time is right, the product that just decides. Furniture always even ventilated, remove formaldehyde. The ventilated time of tea table and TV ark was done not have, not within the foreseeable future of eat desk and chair, choose other trademark to be afraid that with its his product does not deserve to cover, the sitting room is decorated not harmonious. The sitting room is decorated not harmonious..
However, the reporter discovers however in day cat store, this so-called the table that lacks data did not fall unexpectedly frame, still be in sale.
Sincere letter is short of the manufacturer lose customer of secure in the knowledge that one has strong backing " dare anger not dare character "
The expert that the reporter interviews thinks generally, furniture market can be put in this kind of phenomenon, its backside reason nothing more than at 3 o'clock: Above all, partial furniture produces business to lose sincere letter for seek interest. For example, on custom-built furniture market, manufacture in a rough way, all over the sky calls the circumstance such as valence widespread presence, because trade amount is relatively huge, and the element such as anxious delay delivery, consumer is average " dare anger not dare character " . This makes partial brand furnisher is profit of seek high specified number, with custom-built furniture working procedure complex for, sit the price since the ground perhaps changes furniture specification, the phenomenon that cheats customer is banned repeatedly more than.
Many consumer express, spent the charge of custom-built furniture, final product and sell the finished product of field about the same. Pu Zhiming tells a reporter, in rejected Suofeiya the proposal of stylist -- custom-built after the chest of 2.6 meters of height, this inn asks he pays the price of 2 plank 300 yuan additionally immediately, say " chest became short should compress a space, those who increase motherboard bearing " .
Next, the standard had be notted perfect related furniture industry. For example, although be in,our country net buys furniture market rapid growth, but development is at present immature still, relevant law laws and regulations still belongs to blank or still do not perfect, the issue that the net buys furniture to arise increasingly grow in quantity. Below the line on the line " picture thing is differ " , " cut the flesh " retreat the phenomenon such as goods to exist generally.
Mr Li tells a reporter, when the net is bought, consumer should assume data to communicate the dimension inaccurate risk that the mistake brings, "Coloured is poor " the common fault that became a net to buy furniture almost. "The ark of the head of a bed that I buy because of the net and bed have clear off color, must give case of original commodity price 30% undertake returning money. Must give case of original commodity price 30% undertake returning money..
Again, it is difficult that consumer is in dimension of weak power position to counterpoise. The reporter investigates discovery, although encounter the problem cannot get reasonable solution definitely, consumer has authority to put forward to return money. But from will actually look, the businessman publicizes " goods of 7 days of termless exchange a purchase " the crammer that is a beauty only. Encounter this kind of situation, the businessman often raises a lot of requirement to problem appraisal, if carried link to entrust tripartite content to shed a company, maintain in responsibility went up to increase not little difficulty again, form the situation that both sides disputes over trifles easily, and the requirement returning money of consumer gets very hard also satisfaction.
The reporter is in clean out the inquiry on treasure discovery of many nets inn, furniture back-order cost does not have uniform standard, even if is " 7 days return money without reason " , poundage also is as high as 15% to 50% .
Ding Xingfeng of solicitor of office of Hua Rong's attorney thinks, at present furniture sells lack to superintend, be similar to the behavior common occurance such as con sale, relevant section appropriate is strengthened to this superintend, protect consumer rights and interests.
"In fact, pu Zhiming and the experience of Mr Li are not a case in furniture market, it is the typical example that can mirror industry chaos to resemble however. Still have many customer, even if rights and interests is damaged, also cannot well thought fors the time being. " Ding Xingfeng expresses, furniture industry is rectified urgently.
The personage inside course of study suggests, should perfect relevant law laws and regulations above all, ensure consumer possesses the legal weapon of interest of can cogent protection when thought fors the time being. For example, in respect of attestation of furniture environmental protection, ought to have mandatory regulation, and rather than accepts freewill principle, avoid to cause the disorder of environmental protection attestation on furniture market. Next, relevant section ought to be strengthened superintend, retain truly the law is depended on surely. According to Shanghai personnel of business management of a large building materials discloses, this with competition path that although sincere letter is of the enterprise,lives, but at present many enterprises lack sincere letter. And the superintendency of relevant section can have certain effect only, the obligation of furniture industry is main it is the self-discipline that relies on a manufacturer. Current, height of the products plan in furniture market is coessential change, borrowed become one big drawback. Because market price case is opaque, the behavior of ask a price of businessman all over the sky exists generally. The personage inside course of study thinks, furniture industry should strengthen self-discipline ceaselessly, the businessman should is with sincere letter this, with quality base oneself upon. No less than the caution of a general manager of furniture processing factory: "Did not have sincere letter, the enterprise also lost those who settle down and get on with one's pursuit this, will lose in competition eventually, be washed out by the market and consumer. " (A Erda overcomes trainee of day of reporter Zheng Jun)
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